Refund policy

We want you to love your purchase. If you're not completely satisfied, you can request a return within 30 days of delivery.

Eligibility. Items must be unused, in their original packaging, and include all parts and accessories. Items that have been used, damaged after delivery, or are missing parts may not be eligible for a full refund.

How to start a return. Email us at support@buynewpromo.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without authorization can't be processed.

Return shipping. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged, defective, or wrong items. If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with your order number and photos of the issue. We'll send a replacement or issue a full refund, including shipping, at no extra cost to you.

Refunds. Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges. The fastest way to get a different item is to return the one you have and place a new order.